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Frequently Asked Questions:

Q. Can I change or cancel my order once it has been placed?
A. When an order is placed it is considered "live" and is in the process of being filled.
    For this reason orders cannot be altered.

Q. How will I know when my order has shipped?
A tracking number will be sent to the email address you provided once the order has
    shipped. If you created an account while checking out or already have an account
    you will be able to log in and check order status at any time.

Q. Do you have a phone number I can call and place an order?
A. In order to save you money we only accept orders online.

Q. Why are there charges on my credit card when the order has been declined?
A. When your bank declines a charge it puts the money on hold. These pending charges
    usually clear within 24-48hrs depending on the bank. Please remember that we do not
    approve or decline credit cards. These transactions are automatically sent to your bank
    for approval.

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